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At MiniKids Ltd we aim to maintain a standard of service which we would wish to receive when we ourselves are customers.

 

 

PRIVACY POLICY

MiniKids Ltd will endeavour to keep your personal details private and secure. We will not sell, or share your personal details with third-parties, except in so far as is strictly necessary to process your order (this may include clearance of payment and delivery instructions to couriers).

We only make use of any telephone contact details in relation to your immediate order or enquiry, and will not use these for any subsequent unsolicited promotional or marketing activity.The Policies stated on this page take effect from 14th August 2010 until superseded by revisions posted here.

TERMS OF BUSINESS

Payment

All prices on this site include VAT at the appropriate rate. Delivery is charged on a per order basis.

Methods of Payment

We are happy to accept Paypal payments or any of the following credit or debit cards, Mastercard, Maestro, Visa Credit, VisaElectron, Visa Debit, Solo or JCB.

All goods sold by Minikids Ltd remain the property of Minikids Ltd until full payment has been received. Goods will only be despatched once full payment has cleared.

Processing and Delivery

We will keep you informed of the progress of your order:On receipt of your order we will confirm the details with you and advise you of the expected delivery timescale.We will attempt to contact you when the goods are ready for despatch and, for large items, will endeavour to arrange a delivery date with the carrier which is convenient for you (please note however, our standard delivery is not a guaranteed service).Whilst every care is taken to ensure accuracy, prices and specifications are subject to change without notice. In the event that such changes occur we will advise you of this when confirming your order and offer you the option to withdraw your order or to select an alternative product. Prices quoted on confirmation of your order will be honoured regardless of subsequent price movement before despatch.We aim to fulfil orders from stock within seven working days. However, some larger items such as furniture and prams, may have a lead time from our suppliers of between four and six weeks. For reservation of such items a deposit of 25% of the total order value is required to secure the order.In the event that we are unable to fulfil your order within the normal delivery period, we will contact you as soon as this is known and offer you the option to withdraw your order or to select an alternative product. Should an item be unavailable, we will contact you as soon as this is known and in these circumstances we reserve the right to cancel the order.

Despatch of Part Orders

Minikids Ltd will not normally despatch part orders. However, where an item is on extended delivery and this would result in undue delay to the despatch of a larger order, we may with your agreement and at no extra cost to you, forward a part order.

RETURNS POLICY

On Receipt of the Goods

If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to MiniKids Ltd within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem if, when signing to accept delivery, you could write 'Box damaged' on the delivery record.


Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage.

IMPORTANT

We regret that we cannot offer refunds on mattresses, nappy products, pre-cut fabrics, audio CDs, nor assembled furniture unless faulty. When ordering assembled furniture please check that access to your premises will accommodate delivery.


Failure within the Guarantee Period

Proof of purchase must be supplied before warranty repairs can be accepted.Where goods fail during the guarantee period, we will arrange for collection and, on inspection, if the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges.

Important information for non-UK customers 

We are happy to deliver to overseas customers, and have been doing so for many years. 

Shipping Charges

Cost of shipping will not appear on the checkout page nor on your confirmation email. This will be calculated and emailed to you within 3 working days. We will not take any payment from your payment card until we have received confirmation from you that you accept these charges.

Warranty

All products are sold with a UK warranty. Should any item fail within its warranty period, we will endeavour to find an authorised service agent in your country. If this cannot be done, and the item must be returned to the UK for repair, replacement or refund, the customer must meet the costs of delivery to the UK and also return carriage where applicable. Outbound shipping charges are non-refundable. 

Safety Standards

All products sold on this site comply with either UK or EU safety regulations. This may be an important point to remember when ordering, in particular car seats (for insurance purposes). 

Larger Items

Many larger items (e.g. pre-assembled furniture) cannot be dispatched overseas due to size and also risk of damage in transit. If in doubt, please email us 

Order Tracking

We will endeavour to provide you with order tracking information where possible. Also we will give an estimate of delivery waiting times, although we cannot accept liability for any delays outside our control.

Channel Islands

For orders being sent to Channel Island addresses we are able to deduct VAT. Please be aware, however, that you may be charged tax at your local current rate by local authorities.

Accidental Damage

For goods which sustain accidental damage whilst in day-to-day use we will be happy to obtain a quote for rectification of the problem. In these circumstances you will be responsible for meeting any carriage charges; it may be necessary to return the item to us for inspection to assess the extent of the problem.Whilst great care has been taken with the representation of products on this site, limitations of the processes involved in bringing the images to your screen mean that we are unable to guarantee that the colouring exactly matches that of the original products. If this is an important consideration in your choice of item please visit our shop to inspect the goods in person, or contact us for a brochure.The Terms of Business stated on this page govern all transactions, between Minikids and its customers, effected on or after 10th August 2010 until superseded by revisions posted here. Any contract between Minikids Ltd and its customers shall be governed by English law and all correspondence shall be conducted in the English language.

Minikids Ltd is the trading name of Mini Kids Ltd.

Company Registration Number:07101800
Registered Office: 20, Winmarleigh Street,Warrington, Cheshire, WA1 1JY
VAT Registration Number:992502212

MAIL ORDER CHARGES

Weekday delivery to addresses within the UK Mainland is charged at £5.00* for total order values under £50, and is free* for orders of £50 and over.
*Exceptions: Customers requiring delivery to some UK postcode areas (mainly Highlands & Islands) may be charged an additional carriage fee. We will advise of any charges prior to despatch.


If necessary, Saturday delivery or delivery outside the UK Mainland can be arranged but will be charged at cost (we will advise the charge when we confirm your order).Shipping charges for roomsets - Shipping charges for all roomset items will be advised on receipt of order. (Charges are not shown in the shopping basket)Overseas customers - you will be notified of shipping charges within three working days of receiving your order. No payment will be deducted from your account until we receive notification from you that you accept these charges. The cost of any local taxes must be met by the customer.


PRODUCT IMAGES


Whilst great care has been taken with the representation of products on this site, limitations of the processes involved in bringing the images to your screen mean that we are unable to guarantee that the colouring exactly matches that of the original products. If this is an important consideration in your choice of item please visit our shop to inspect the goods in person, or contact us for a brochure.